FAQs
Frequently Asked Questions (FAQ) – Pawocado
📦 Shipping
Q: How long does shipping take?
A: Shipping usually takes 7–14 business days to the US and 14–31 business days internationally.
Q: Do you ship worldwide?
A: Yes, Pawocado ships to most countries worldwide.
Q: How much is shipping?
A: Shipping costs are calculated at checkout based on your location and order size.
🔄 Returns & Exchanges
Q: Can I return my order?
A: Yes, we accept returns within 30 days after delivery. Items must be unused, in their original packaging, and in resellable condition.
Q: How do I start a return?
A: Please contact our support team at [your email] with your order number, and we’ll guide you through the return process.
Q: Do you cover return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
📍 Tracking Orders
Q: Will I get tracking information?
A: Yes, tracking details will be uploaded as soon as your order has been processed and shipped.
Q: Where can I track my order?
A: You can track your order anytime on our “Track Your Order” page.
💳 Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, and secure checkout options offered at payment.
🐾 Products & Orders
Q: Are your products safe for pets?
A: Yes, all Pawocado products are carefully selected to ensure quality and safety for pets. Please always supervise your pet when using new products.
Q: Can I change or cancel my order?
A: Orders can be modified or canceled within 24 hours of purchase. After that, we cannot guarantee changes as the order may already be in processing.
Q: Do you offer bundle deals?
A: Yes, we offer exclusive bundle discounts on selected products. Check our “Bundles” section for more details.